There is just basic logic in this comment which must be attributed to the great mind of Stephen R. Covey. As a business owner you probably spend a lot of time obsessing about how to get your customers to love you more and want to do more, and more regular, business with you. But in [...]

Business owners and bosses, here’s an important lesson to learn if you’re keen to waste all of your time and energy, raise your own stress to dangerous levels and destroy the goodwill you generated when you created jobs for each of your employees: micromanage them. Watch what they do every second of the day and [...]

When I was a kid, I remember a discussion between my parents over a book he was reading entitled Winning through Intimidation. It was a management book he’d picked up somewhere; possibly recommended reading for executives of the excitable win-at-all-costs-cultured IBM. She was appalled. He was bemused. It never struck me until later how challenging a [...]